Client Partner

01 Mar 2018

Location: Newcastle, Maitland & Hunter
Work Type: Full Time
Classification: Administration & Office Support

The Client Partner will be responsible for representing Damstra Technology with a portfolio of key Damstra Clients in Australia. This is a new position designed to increase the proactive levels of service to Damstra Clients, ultimately creating advocacy for Damstra Services & Products – becoming "famous for our service".

Core Responsibilities

Core responsibilities of the Client Partner role:
  • Develop (with Head of Client Relations), own and maintain forward focussed for each Client in portfolio.
  • Own and execute proactive outbound Client contact plans and keep these records live and up to date in designated CRM system
  • Run and maintain the Client site configuration and rule-set.
  • Perform regular Quality Assurance and Control Audits on sites within portfolio
  • Coordinate and deliver Client reporting as required
  • Identify and proactively reach out to Contractors with opportunities to help them through the process, offer to provide more services
  • Manage and efficiently respond to Freshservice tickets for sites within portfolio and for other sites from time to time as required.
Qualifications and Attributes

  • Prior experience in Customer facing roles, Key account management/Customer Relationship Management.
  • Year 12 Certificate a minimum
  • Strong Customer Service Skills
  • Excellent Communication and telephone manner
  • High level of interpersonal relationship skills.
  • Intermediate level of computer literacy - MS Office - Word, Excel and Email (essential)
  • Client/Customer focused – Passion for making Clients Happy.
  • Willing to learn, can-do attitude and a team player.
  • Highly motivated with the ability to work without direct supervision
  • High attention to detail and accuracy
  • Commitment to information security
  • Accountable for work performed and sets a positive example to other members of the team
  • Clear Diction.
  • Adaptable
  • Resilient
This role is a full-time role Monday – Friday working shifts between 7am – 5pm.

Reference No:
Phone: 02 6575 4004

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